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Service Level Agreements

Websites are constantly at risk from a wide range of threats. If you are on a Mogul Service Level Agreement (SLA), our experienced team of developers safeguards your online investment by conducting a regular monthly check-up.

Why do I need a SLA?

From malicious hackers to plugins going out of date (or their developers going out of business), to web servers failing, network issues, and accidental deletion – there are so many things that can go wrong with a website if it is not maintained regularly, that it’s best to check it at least once a month to ensure there are no problems. It is not unusual for websites to get hacked or even ‘go dark’ for months before their owners even realise that something is wrong!

What is an SLA?

The work carried out under an SLA includes updating all the software to latest versions (including content management systems, plugins, e-commerce modules, API integrations, email services, DNS, web servers, databases), diagnosing issues, and if necessary, fixing problems or even restoring your site from its most recent good backup.

A well-maintained website is a critical piece of infrastructure for most modern organisations. We have SLA clients from a wide variety of industries, including education providers, businesses, government departments, e-commerce websites, and the media.

The benefits of having an SLA

A Mogul Service Level Agreement (SLA) is a great way to ensure that your website is always backed up, up-to-date, and secure, so you can relax and get on with your day job.

You pay a fixed monthly fee for an SLA, at a discount from our normal support and maintenance rate, so it’s easy to fit into your budget.

Read more – Six reasons you need an SLA

If your website is critical for the success of your organisation, then you need to take care of it. An SLA makes it easy.