Customer Experience – UX audits and workshops

CX Workshops

Transforming customer experiences through design thinking.

Exceptional customer experiences are the cornerstone of digital success, and Design Thinking is a human-centered approach to ideas and innovation.

  • “Design thinking is a process for creative problem solving. It encourages organisations to focus on the people they’re creating for, which leads to better products, services, and internal processes.” – IDEO U
  • Design Thinking principles can help create meaningful connections with your customers while understanding the needs of your team, the possibilities of technology, and the requirements for business growth and success. 

Your Customer -Centered Purpose.

Our signature Customer Experience (CX) Workshop is a transformative, day-long session that helps you discover your customer-centered purpose. It’s like finding your value proposition, but with more soul.

Workshop Process:

  1. Company Deep Dive: We uncover the essence of your company – your origins, values, and unique qualities.
  2. Customer Analysis: We identify and analyse your key customers, their challenges, and how your products address these issues.
  3. Needs Identification: We help you pinpoint your customers’ most crucial needs and desires.
  4. Story Framework Creation: We develop a narrative that weaves together your customers’ needs with your company’s purpose and offerings.
  5. Experience Mapping: We outline touchpoints where you can create emotionally resonant experiences for your customers.

Hungry for growth or change?

We'd love to hear from you.

We work with companies who are hungry for growth or change. For them, standing still is not an option.

We help our clients see into their future. Where do you want to go?

Get in touch

Get in touch. We’d love to hear from you.

How can we help?

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