Exciting new role: Client Service Lead

By | May 12, 2017

Mogul is a highly regarded digital marketing company and recent winners of the Westpac Hawke’s Bay Chamber of Commerce Business Awards, for Small to Medium Business. Based in Havelock North, this talented team does great work for an enviable base of global clients. We’re growing and have some really exciting projects in the pipeline for 2017 and beyond.

The role:

Due to continued growth, we are seeking a talented Client Services Lead to join our team. This is an exciting and varied position where your skills and ideas will be welcomed within a company that can offer real-long term career growth and opportunity.

This is a key position within the organisation, with a huge amount of role diversity, from developing and oversighting company operational processes, to the management of a broad, international client portfolio. You will work closely with the management and production teams, ensuring the smooth delivery of services across multiple projects at a time. We are looking for someone who can maintain and continuously improve our systems and processes, ensuring we maintain our reputation for excellence. In addition, you will be our company champion, delighting our clients both existing and new, whilst helping to continue to grow our business.

To be successful in this role you will have:

  • A proven record of providing vision, initiative, innovation and creativity in the development of new business/service initiatives and projects
  • Significant project and resource management experience in online marketing
  • Experience in setting and continually improving on the operational structure of a business
  • Hands-on team management experience
  • Superior client service management skills
  • Sound commercial acumen in budgeting for projects, managing margin and managing WIP
  • Experience working for a commercial entity with a strong knowledge of compliance and governance
  • Finely tuned negotiation and client engagement/stakeholder management skills

As well as a very competitive package where success is rewarded, we offer the opportunity to work with like minded individuals for a diverse range of global clients all based here in the heart of Hawkes Bay.

At Mogul, we are passionate about what we do and we pride ourselves on what we achieve for our clients and we do not accept the status quo. If you share these values and have the experience we would love to hear from you.

Please apply with your CV and Covering Letter, or alternatively call Martin on 021 959 303 for a confidential chat.

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